 
It all adds up to the most value for your IT investment...
- Proactive problem resolution
- A sustained healthy environment
- Reduced operating costs
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Solutions
Managed Services - 24/7 Monitoring
We keep an eye out for trouble and fix it before it causes you grief. Every element of your network is remotely monitored. When anything happens, we're alerted and make it right... right away! We'll securely access your system and fix any non-hardware issue without ever intruding on your work environment.
If it's a hardware remedy, we can pre-diagnose the situation and send the right specialist with the right parts, ready to go directly to the problem. We'll be in and out in a flash, keeping your costs, downtime and workplace disruption to an absolute minimum.
Help Desk Assistance
Help is just a call or e-mail away. We can use the same remote access to walk your people through almost any issue and get them back to work in no time flat.
Not Just a Quick Fix
We do more than just fix trouble. We truly take a holistic, proactive approach to your network's health, efficiency, security and development. Every step of the way, we work cooperatively with you to monitor the health of your infrastructure, maintain peak performance and plan for growth.
Graphical Performance Reporting
You'll receive automatic executive reporting, delivered to your e-mail. You'll have a birds-eye view into the real performance of your IT infrastructure with easy-to-understand "un/acceptable threshold" lines.
More extensive, technical reporting is also generated for the benefit of your inside IT personnel. Once a quarter, we'll sit down to review; ensuring that your IT plan is supporting your business plan.
Increased Security
Constant security monitoring allows you to operate at a maximum efficiency by tracking failed log-in attempts and security breaches. Security features such as MBSA, Patch Management, Event Log, Monitoring, and many others are used to track security vulnerabilities and will immediately notify the appropriate source to prevent an issue from occurring or causing downtime. Extensive reporting lets you keep an eye on the security status of your entire network.
We'll Even Ease Your Growing Pains
Instead of constantly adding IT resources, we make the ones you have work harder. By understanding what's been installed, we can advise you on where current resources can be reallocated to work more effectively. We'll also give you the information you need to efficiently and economically plan for the future.
If you have a concern about the safety and productivity of your network, Protek has a way to address it.
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Don't stop at network integration. Let Protek's Internet Managed Services Group provide expert monitoring for a safe and secure network system.
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Need the front end office systems to be able to talk with the back end? Our Business Software Solutions Group can help you connect.
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While our Internet Managed Services Group handles incoming e-mail, Protek's Imaging and Printing Group can help you to maximize the efficiency of your outbound message.
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Having a secure and productive network is only part of what Protek can do for your business. Our IT Solutions Group begins at the ground level and can build you a strong, viable network.
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